Shipping policy

We ship anywhere in Spain.

We are committed to preparing all orders received before 1 PM on the same day, shipping them to their destination after payment verification. If your order is placed after 1 PM, it will be prepared the next business day.

We want you to receive your jewelry as soon as possible!

Orders placed on Fridays after 1 PM or on weekends will be shipped on Monday or the next business day if it is a holiday. If this is not possible for any reason, you will be notified by email and provided with an estimated shipping date.

For all shipments within Spain, the courier company responsible for delivering all our orders is Correos Express.

For international orders, we operate through the Packlink and Correos shipping services. Meeting delivery deadlines is essential for us. However, your package may be delayed due to circumstances beyond ÉMOLO's control, such as absence at home, an incorrect address, or transportation issues. In these cases, the responsibility will lie with the customer and/or Correos Express. During periods such as Black Friday or Christmas, deliveries may experience slight delays. We apologize for any inconvenience. If your order has not been delivered within a reasonable time, please contact us through data-orginal-font-size="17" data-orginal-line-height="28.05" data-orginal-letter-spacing="0" data-mce-fragment="1" data-mce-href="https://emolo.es/pages/servicia-att-cliente" target="_blank">Customer Service Customer.

If your order is returned by the shipping company, the customer will be responsible for the reshipping costs if the following circumstances apply: incomplete address, inability to contact the customer, or absence at the address.

When you wish to send an order to another person, please provide all the necessary information in the shipping address.

We like to take care of even the smallest details. You can see how your order looks gift-wrapped in ÉMOLO Packaging and how to personalize a card.

Once your product has been shipped from our offices, you will receive an email with a tracking link. You can also find all the information in the tracking section. If you are not home, the courier will contact you to arrange a delivery time that suits your preferences.