Privacy policy

1. Who is responsible for processing your data?

In compliance with Spanish Law 15/1999 of 13 December on the Protection of Personal Data (LOPD) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation (hereinafter, the “GDPR”), you are hereby informed that the personal data requested will be included in our personal data files, for which the following entity is responsible and the owner:

Owner: EMOLO FEEL, SL

Tax ID (CIF): B-73984734

Address: Ctra. Madrid-Cartagena, 26, 30120 El Palmar (Murcia), Spain

Contact: info@emolo.es

Data Controller Contact: info@emolo.es

2. What type of data do we process and how has consent been obtained?

The categories of personal data that EMOLO FEEL, SL processes in relation to its customers, prospective customers and suppliers are:

Identification data
Postal or email addresses
Commercial information
Financial and transaction data

Under no circumstances do we process specially protected categories of data. We have obtained all of the aforementioned data either directly from you through the submission of a commercial offer, contractual proposal, etc., or through your company when it provides us with identification details and other information necessary to fulfil the purpose of the contractual relationship between the parties. You or your company are responsible for providing us with updated information in the event of any changes.

3. For what purposes do we process your data?

At EMOLO FEEL, SL, we process the data provided by data subjects in order to manage various activities arising from specific procedures relating to sales, after-sales service, supplier management, service quality, commercial communications, etc. Accordingly, we may use your data for some of the following purposes:

To send information requested through the contact form on our website or through any other means of contacting our company.
To provide prospective and existing customers with offers for products and services that may be of interest to them, invitations to our events, etc.
To carry out the administrative, tax and accounting management of our customers and/or suppliers.
To conduct satisfaction surveys, market research, etc., in order to provide you with the most appropriate offers and optimise the quality of our services.

4. How long will we retain your data?

Personal data relating to individuals, including customers, prospective customers, candidates and suppliers, collected by EMOLO FEEL, SL through the various contact and/or information collection forms will be retained until the data subject requests its deletion, cancellation and/or restriction of processing.

Data provided by our customers and suppliers will be retained for as long as the commercial relationship between the parties remains in force, while in all cases respecting the minimum statutory retention periods applicable to the relevant subject matter.

In any event, EMOLO FEEL, SL will retain your personal data for as long as reasonably necessary, taking into account our need to respond to queries or resolve issues, make improvements, activate new services and comply with applicable legal requirements. This means that we may retain your personal data for a reasonable period even after you have stopped using our products or this website. After this period, your personal data will be deleted from all EMOLO FEEL, SL systems.

5. What is the legal basis for processing your data?

Depending on the type of data processing, the legal basis for such processing is summarised below:

PROCESSING

Accounting management: Management of invoicing with customers and/or suppliers.

Tax management: Application of withholdings, allowances, etc.

Administrative management: Management of logistics, warehousing, customer deliveries, receipt of goods, etc.

Marketing: Commercial activities relating to our products or services aimed at our customers or persons who have previously requested information from us, including customer satisfaction surveys.

LEGAL BASIS

Maintenance, development and management of the contractual relationship between the parties.
Compliance with legal obligations.
Free and unequivocal consent of the data subject (prospective customers). Please note that withdrawal of this consent shall under no circumstances affect the performance of any contract existing between the parties.
The company's legitimate interest in promoting and marketing products or services similar to those previously obtained or requested by data subjects.

With regard to the aforementioned legal bases, you are required to provide the relevant personal data. If you do not provide your personal data, it may not be possible to perform your contract or comply with legal obligations or obligations arising from public authorities.

6. To which recipients will your data be disclosed?

EMOLO FEEL, SL will never share your personal data with any third-party company intending to use it for its own direct marketing activities unless you have expressly authorised us to do so.

We inform you that we may provide your personal data to Public Administration bodies and competent authorities where EMOLO FEEL, SL receives a legal request from such authorities or where, acting in good faith, we consider such action reasonably necessary to comply with legal proceedings, respond to any claim or legal action, or protect the rights of EMOLO FEEL, SL, its customers or the general public.

There are also companies that provide us with other types of services, including information technology services (information storage and processing), security services, financial services and auditing services. These third parties only have access to the personal information they need to provide such services. They are required to keep your personal information confidential and may not use it for any purpose other than that for which we have requested it.

When a User subscribes to any of the newsletters offered by the Owner, their data will be transferred to The Rocket Science Group, LLC (hereinafter, “MailChimp”), the service provider, whose servers are located in the United States. MailChimp guarantees an adequate level of protection as it adheres to Privacy Shield. Further information can be found at www.privacyshield.gov.

In all cases, EMOLO FEEL, SL requires companies with which we share your personal information to apply the same level of information protection as we do. Your personal information will also be made available to public administrations, judges and courts where necessary to address any liabilities arising from its processing.

7. How can Users exercise their rights?

The User may send a request by email to info@emolo.es or by post to Ctra. Madrid-Cartagena, 26, 30120 El Palmar (Murcia), Spain, at any time in order to exercise the following rights:

Withdraw consent previously granted.
Obtain confirmation as to whether or not the Owner is processing personal data concerning the User.
Access their personal data.
Rectify inaccurate or incomplete data.
Request the deletion of their data where, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Obtain restriction of data processing from the Owner where any of the conditions established by data protection legislation are met.
Request data portability.
Lodge a complaint with the Spanish Data Protection Agency (AEPD), through its website or by writing to the AEPD's Subdirectorate-General for Data Inspection, if the User considers that the Owner has infringed the rights granted to them under applicable data protection legislation.
All our Users have the rights of access, rectification, restriction of processing, erasure and objection, as well as the right to withdraw their consent. These rights may be exercised by sending a written request to the address indicated above or by sending an email to info@emolo.es. The request must include the following information: first name, surname, a photocopy of the User's ID document, the right they wish to exercise and an address for notifications.

8. Protection of Website Users' Data

In accordance with Regulation (EU) 2016/679 currently in force, EMOLO FEEL, SL informs Users that their personal data will be processed by EMOLO FEEL, SL for the processing activities specified in each data collection form on our website. Such processing will be based on the User's consent. By clicking the “SEND” button, the User consents to the processing of their data by EMOLO FEEL, SL.

We also inform you that, unless required by law or expressly consented to by you, EMOLO FEEL, SL will not transfer your data to third parties. The User is also informed that they may exercise their rights of access, rectification or erasure of data at any time, as well as any other rights recognised in this document and regulated by Regulation (EU) 2016/679, by notifying EMOLO FEEL, SL by post at Ctra. Madrid-Cartagena, 26, 30120 El Palmar (Murcia), Spain, or by email at info@emolo.es.

Furthermore, in accordance with Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, EMOLO FEEL, SL undertakes not to send commercial communications by email without first obtaining the recipient's express authorisation. The User may object to receiving advertising by selecting the corresponding checkbox.

9. Other Relevant Information About the Privacy Policy

9.1 Security Measures

At EMOLO FEEL, SL, we use appropriate technical and organisational measures to protect your personal information and privacy, and we review these measures periodically. We protect your personal information through a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and personal data are processed, administered and managed.

We also ensure that our employees are properly trained to protect your personal information.

9.2 Processing of Minors' Data

Our website is not intended for minors. We do not knowingly collect any personal information from minors. If we discover that a minor has registered as a User of our website, we will delete such information as soon as possible.

9.3 Changes to Our Data Protection and Privacy Policy

This Privacy Policy will be reviewed and updated periodically. In some cases, we may send our Users an email containing information about legislative changes in this area, as well as changes to our processing procedures. Where necessary, we will renew consent so that our Users can confirm that they agree to these changes.

Please check this section regularly to review any changes and understand how they may affect you.

9.4 Why is it necessary to accept this Privacy Policy?

This Data Protection Policy section for Customers, Suppliers and Users provides you, in an easily accessible manner, with all the information necessary to understand the types of data that EMOLO FEEL, SL holds regarding its prospective customers, customers and/or suppliers, the purposes for which such data is processed, the rights granted to you as a data subject under data protection legislation and how to exercise those rights.

Therefore, by deliberately submitting your personal data through our contact channels and/or by entering into a commercial relationship with our company, we consider that you acknowledge and accept the processing of your personal data as described in this Policy. This personal information will only be used for the purposes for which you have provided it to us or for purposes permitted under applicable national or regional regulations.

If you have any questions regarding this Data Protection Policy section for Prospective Customers, Customers and Suppliers, please contact the company using the details provided in Section 1, “Data Controller”, and we will be pleased to assist you and answer any additional questions you may have.

10. Applicable Law

These Terms and Conditions shall at all times be governed by Spanish and European legislation on personal data protection and privacy.