At ÉMOLO, our customers' satisfaction is the key to our success, and our greatest interest is to make your purchases an unforgettable experience. For this reason, you can make any exchange you wish without any problem.

Due to the artisanal process of our pieces, it is possible that some of the colors or shapes of the items may vary slightly in relation to the images on our website.

The Customer Service department has all the information necessary to carry out the procedure.

Shipping costs are not included in exchanges and/or returns.

You have a period of 14 calendar days from the date of receipt of the order to exchange it for another item(s) of equal or greater value, provided you have notified Customer Service within 24 hours of delivery, Whatsapp +34 676457742.

As soon as we receive your product at our offices, it will be carefully inspected. Once verified that it is in perfect condition, the product you have decided to exchange it for will be shipped.

If at that moment no item is to your liking, you can obtain a discount code for the same value to use whenever you wish.

The CUSTOMER must assume the product shipping costs. Shipments with "postage due" will not be accepted under any circumstances.

The costs associated with exchanges within the peninsula will be:

• €9.90 (Includes collection and shipping of the exchanged product).

• €5.50 (The CUSTOMER, under their own responsibility, sends the item to be exchanged to our offices (delivery hours 9am-2pm), including the form in the package, which you can download HERE. It is essential that the package arrives in perfect condition. Once received, ÉMOLO sends the new item.

The cost of the exchange must be paid via credit card or PayPal before shipping, as well as the price difference, in case the chosen item has a higher value.

For international exchanges, the Canary Islands, and the Balearic Islands, the customer must take charge of shipping the order to our offices, indicating the order number in a note, and proceed with a new purchase. For queries, you can write to emolo@emolo.es. The address of our offices is as follows; delivery hours are Monday to Friday, 9am to 2pm:

ÉMOLO

Calle Pintor Muñoz Barberán, 24 local - Tel. +34 676457742

30120 El Palmar (Murcia) - SPAIN

To proceed with the exchange of the purchased item, the following conditions must be met:

• The product must be in perfect condition with no signs of use.
• The product must be returned in the same conditions in which it was received, with the original packaging intact. If the item is received in poor condition, the exchange will not be carried out.

ÉMOLO reserves the right to refuse exchanges of used items or items in poor condition and without the original packaging.

Exchanges will not be accepted for products purchased in physical stores or department stores, nor for items on clearance, in promotion, and/or discounted.

Contact us through Customer Service or our Contact form; we are at your disposal to help you.

Please wait for our response and do not create new requests for the same service so as not to slow down its resolution.

If a product arrives defective or damaged, you must file a claim with Customer Service within 24 hours of receiving the order.

An exchange for the same product will be made, and the item in poor condition must always be sent to our offices at no cost to the CUSTOMER. We will take care of everything.

Yes, you have 14 days to think about it from the time your package is delivered by the courier. Shipping costs will be deducted from the refunded amount, only in the event that they were free.

All products offered are in perfect condition for sale and pass a rigorous quality control where every detail is observed. Despite this, if the product is received with any defect, we will take care of collecting and sending another identical product, at no additional cost.

Once received at our offices and the return is approved, we will refund the amount in the same way you made your purchase, through a refund processed via PayPal or a return to your credit card.

You will receive a confirmation email indicating that the refund will be made within 2 to 3 days after notification, with the shipping cost deducted if it had been free.

The return shipment can be made in two ways:

• ÉMOLO sends the return label by email so that the customer can drop off the package to be returned at any CORREOS office, an option available only in the peninsula. Cost: €5.50, which will be deducted from the amount to be refunded. 
• Shipment by the customer to our offices. Fill out the return form that you can download HERE and put it in the box along with the product you want to return. If you do not have the option to print the form, it is essential to include a note inside the package indicating the order number and name. Delivery hours are Monday to Friday from 9am to 2pm; send to the following address:

  ÉMOLO

  Calle Pintor Muñoz Barberán, 24 local - Tel. +34 676457742

  30120 El Palmar (Murcia) - SPAIN

The CUSTOMER can also choose another product with similar characteristics to the original one, without a price increase.