Refund policy

At ÉMOLO, customer satisfaction is the key to our success, and our greatest interest is making your shopping experience unforgettable. For this reason, you can make any changes you wish without any problem.

Due to the handcrafted nature of our pieces, some of the colors or shapes of the items may vary slightly from the images on our website.

En Customer Service has all the information necessary to carry out the procedure. 

Exchanges and/or returns do not include shipping costs.

What is the deadline to make a change?

Within 24 hours of delivery.

As soon as we receive your product at our offices, it will be carefully inspected. Once we have verified that it is in perfect condition, we will proceed to ship the product you have chosen to exchange it for. If at that time none of the items are to your liking, you will receive a discount code for the same value that you can use whenever you wish.

The exchange will be made as soon as possible and, in any event, within 14 days of receiving the item.

What is the cost of making an exchange?

What is the cost of making an exchange?

data-orginal-line-height="28.05" data-orginal-letter-spacing="0" data-mce-fragment="1">The CUSTOMER must assume the shipping costs of the product. Under no circumstances will freight collect shipments be accepted.

The expenses associated with the change will be:

• €3.95 (The CUSTOMER, under their own responsibility, sends the package to our offices and ÉMOLO sends the exchanged product. It is essential that the package arrives in perfect condition.) conditions). 

The cost of the exchange must be paid by bank card or PayPal before shipment, as well as the price difference, in case the chosen item has a higher price.

For international changes, you must send an email to pedidos@emolo.es. Our Customer Service team will inform you about the procedure and corresponding costs.

What are the conditions I must meet to make a change?

The exchange form received with your order must be completed and included in the return package.

Contact us via del Customer Service or from our form de Contact, we are available to help you. 

Please wait for our response and do not create new requests for the same service to avoid slowing down its resolution.

What should I do if I receive a damaged item?

RETURNS

Can I return my Purchase?

Yes, you have 14 days to change your mind from the date your package is delivered by courier.

All products offered are in perfect condition for sale. They all undergo rigorous quality control where every detail is checked.

Despite this, if the product is received with any damage, we will arrange for the collection and shipment of an identical product at no additional cost. In this case, if the CUSTOMER wishes to receive a refund, they must file a claim with Customer Service. CustomerWithin 24 hours of receiving your order.

Once the defective item is received at our offices and the return is approved, we will refund the amount using the same method you used for your purchase, either through a refund processed by PayPal or a return to your card. Credit. You will receive a confirmation email indicating that the credit will be processed within 2 to 3 days after notification. The CUSTOMER may also choose another product with similar characteristics to the initial one, at no extra cost.